Effective Date: January 10th, 2024
At Activids, your privacy is a top priority. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our video editing services.
1. Information We Collect
We collect personal and project-related information to provide and improve our services, including:
a. Personal Information:
- Name
- Email address
- Phone number
- Billing information (e.g., credit card details, billing address)
b. Project Information
- Uploaded video files, images, and project instructions
- Client feedback and communication related to projects
c. Technical Information
- IP address
- Browser type and version
- Device information
- Cookies and usage data
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process, edit, and deliver video projects.
- Communication: To send updates, respond to inquiries, and provide customer support.
- Billing: To process payments and manage subscriptions.
- Service Improvement: To enhance our offerings and user experience.
- Marketing: To send promotional materials, newsletters, or special offers (with an option to opt out).
3. Sharing Your Information
Your privacy is important to us, and we do not sell or rent your personal information. However, we may share your data in the following cases:
a. Third-Party Service Providers
To perform our services effectively, we partner with third-party providers for tasks such as:
- Cloud storage and file transfer services to store and share your project files
- Editing tools and software providers that assist in video editing tasks.
-
Payment processing services to handle billing transactions.
These third parties have access to client data only as necessary to perform their services and are contractually obligated to maintain your privacy and safeguard your data.
b. legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests from authorities.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity as part of the transaction.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption of sensitive data
- Secure servers and firewalls
- Limited access to personal data by authorized personnel only
Despite our efforts, no system is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal information
- Correction: Request corrections to inaccurate or incomplete data
- Deletion: Request the deletion of your personal data, subject to legal obligations
- Opt-Out: Unsubscribe from marketing communications at any time.
6. Retention of Data
We retain personal and project-related information only as long as necessary for the purposes outlined in this policy or as required by law. Video files and project data are retained for 30 days, unless requested otherwise by the client.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include:
- Essential Cookies: Required for site functionality.
- Analytics Cookies: Used to analyze website usage and improve services
- Marketing Cookies: Used for personalized advertising (opt-out available).
